Questions? ​Payment, Shipping, Delivery & Refunds

​PAYMENT METHODS
We accept the following payment methods:

• Mastercard, VISA and AMEX (via SQUARE)
• PayPal

SHIPPING & DELIVERY
As a rough guide, shipping will usually be around 10-15% of the order value and will be invoiced separately once the order is placed.
Contact us at info@simplywood.com.au or call us on 028764 3664 for a quote.
Learn more: www.simplywood.com.au/shipping-info.html

REFUNDS
In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately at info@simplywood.com.au with a description and photos of the defect.
We are happy to offer a refund for faulty product. You will be credited the refund amount for the cost of the item back via original payment method upon receipt of the returned items. Please note we do not refund the original shipping cost.
Read more: www.simplywood.com.au/refund-policy.html

RETURNS
We do accept returns under certain circumstances, however shipping and restocking fees will apply.
Contact us at info@simplywood.com.au or call us on 028764 3664 for more information.