DECK TILES FAQ's
Do I need to re-oil them straight away?
They come with pre oiled with one coat of of a natural UV Protectant decking oil. We do recommend re-coating them very soon after purchase, especially in areas with high exposure to the weather.
What if the dimensions are not the same as my area?
There are a few options. You can either cut down full tiles to fit, buy border tiles or most commonly, you can fill in spaces with pebbles or rocks and make it a feature.
How often do I need to re oil them?
It really depends on the exposure, but like all decking timber, once a year is probably a good guideline.
They are supplied with one coat of oil to protect them and we recommend coating them with another 2 coats soon after purchase.
What if my ground isn’t level?
The tiles and connectors are quite forgiving when going over un-level areas and you can also pack under the connectors if needed, but certainly a flat, level, hard surface is ideal.
How do you secure the tiles in place?
Once on the connectors, the tiles rarely move. Each tile weighs about 4.5kg, so when they are connected to each other they become very solid.
Are the connectors raised?
The connectors are about 3-4mm high, which is enough to raise the timber off the ground and allow for drainage.
Adjustable pedestal connectors do exist on the market and our tiles are relatively compatible with them but we do not supply these ourselves.
Can I put them on a rooftop?
Absolutely – providing the weight is ok, our tiles are perfect for rooftops as they can float over a water-proofing membrane without the risk of damaging it and can also be easily lifted should the need arise.
What do I do if I get mould on them?
As with any decking product, the tiles can be easily cleaned with any "deck-wash" products on the market.
What type of coating do they come with?
They come with pre oiled with one coat of of a natural UV Protectant decking oil.
Can you get replacement tiles?
Yes.. We do not have a minimum order.
Are they all exactly the same?
No, that is the beauty of these tiles as they are from mixed species each tile is individual.
What if I break a connector?
We can supply you with more at any time, they are only $2.50 each.
How many connectors do I need per tile?
1 Connector per tile.
What essential tools will I need to do a DIY installation?
Only a utility / Stanley knife.
If you need to cut the tiles down, you will also need a saw..
What are the delivery options?
For Australia Wide deliveries please contact our office for a quote on 02 8764 3664, but as a guideline, it's roughly $180 per pallet of 120 tiles to Melbourne, Brisbane, Canberra or Adelaide.
Do you have to nail or screw the connector to the floor?
No. The connectors allow you to place the tiles in position and float on existing surface.
What if the area is not a perfect square? Can they be cut to size?
The tiles are very easy to cut in one direction (parallel to the slats), but not so simple in the other direction. We also sell border tiles, which are roughly half a tile wide.
What colours do they come in?
They generally come in mixed Reds or Mixed Creams. They can also be stained provided you order them "un-oiled."
How high do the tiles sit from the ground?
Each tile is 38mm high, each connector is 4mm so total is 42mm from the surface.
How do I cut the connectors for edges and corners?
There is a score line on the underside of each connector. You simply run a utility knife (Stanley knife) along the score line and snap them in half for edges or quarters for corners.
Can you stain the tiles?
Absolutely, just ask for the to be supplied "RAW".
What type of timber is used?
Mixed Creams – eg. Blackbutt, tallowwood, grey ironbark.
Mixed Reds & Browns – eg. Ironbark, turpentine, red gum.
Can they be cut to size?
We don’t specifically cut to size, but you can.
Do they come in different sizes?
The standard sizes are 500 x 500mm and 350 x 350mm.
Do you do installation?
We don’t do installation, however, if you live in the Sydney metro area we do have installers we can refer you to. They really are a very easy DIY product - we will have a "how to" video available soon.
How heavy are the tiles?
Each 500 x 500mm tile is roughly 4.5kg.
Do they need to be screwed in?
No. Both the tiles and the connectors simply "float" over the surface underneath.
Can they be laid on road base or grass?
The tiles really need to be laid on a hard surface that allows drainage so the the timber is not constantly in contact with moisture.
Can you pack away and store as needed?
Yes, as there is no screwing in you can lift them and pack away or take with you if you move.
Do they come with a guarantee or warranty?
They do not come with any guarantee per say, however if any tile is faulty, we will happily replace it / them.
Can you make custom sizes?
Under certain circumstances, yes.
How are they packed?
Depending on the quantity either on a half pallet or a full 1m x 1m pallet.
WALL PANEL FAQ's
How thick are they on ply?
Between 22 - 25mm thick depending on the timber.
How thick is the timber only (off ply)?
Do I need the ply backing
No, however it is much easier to install as there are several pieces of timber attached to each ply panel so installation without ply will take a lot longer.
How do you cope with the ply on the top/sides?
Cover strips included in any purchase of 10 panels or more and their purpose is to cover the exposed ply - see below in the FAQ's for more info.
Can they be used outside
Yes, with the exception of oregon products and some of our painted hardwood products are not suitable. For the timber that is suitable we attach it to marine ply instead of the normal ply if it is going to be exposed to moisture. On each product page we have a table showing suitability for external use.
Do they need coating when I get them?
No, that is a personal choice.
Can the panels be larger?
No, they are all 180mm x 2400mm.
Can the panels be cut?
Yes, quite easily.
How do you attach them to things like brick/steel frames
Put battens up first and attach the panels to the battens.
How are they packed?
Each pack will be 2420mm long and usually 570mm wide. They are wrapped in heavy plastic and strapped attached to gluts for easy forklift movement.
Is the timber all the same length when it is attached to ply?
No, lengths range from 300mm to 2000mm and varied on each panel to ensure a staggered look on the wall rather than joining in one consistent line.
Is the timber all the same length when it's not attached to ply?
No, lengths range from 300mm to 200mm and varied to ensure a staggered look on the wall rather than joining in one consistent line.
SLEEPER DECKING FAQ's
Can you fill the holes?
We don't fill them but you the client can with resin.
What are the sizes?
What colours do they come in?
Are they actually from Railway Sleepers?
Do we lay them?
How do you attach them?
Do you have to oil the boards, if so how regularly?
Can I lay them directly on grass?
Can I use them for commercial jobs?
COVER STRIP FAQ's